Legal

Returns & Refunds Policy

Last Revised: 16th Nov, 2023

Thank you for shopping with Trademart Retail. We want to ensure that you are completely satisfied with your purchase. Please review our Returns & Refunds Policy carefully.

1. Eligibility for Returns

Returns are only accepted for electronics and appliances. To be eligible for a return, the product must meet the following conditions:

  • The return request must be made within 7 days of the original purchase date.
  • The product must be in its original, unused, and undamaged condition.

2. Faulty Products

If you receive a faulty product, you are eligible for a return under the following conditions:

  • The return request must be made within 7 days of the original purchase date.
  • The product must be in its original, unused, and undamaged condition.
  • The product exhibits a manufacturing or functional defect.

3. Return Process

To initiate a return, please contact our customer service team at support@trademart.com.ng within the specified timeframe. Provide your order number, details of the item to be returned, and the reason for the return.

4. Inspection and Approval

All returned products will be inspected to ensure they meet the eligibility criteria. If the return is approved, you will be provided with instructions on how to proceed with the return.

5. Refund Process

Refunds will be processed within 3 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

6. Non-Returnable Items

Please note that certain items are non-returnable, including:

  • Perishable goods such as groceries.
  • Personal care and hygiene products.
  • Items marked as “final sale” or “non-returnable.”

7. Contact Information

If you have any questions or concerns about our Returns & Refunds Policy, please contact us at support@trademart.com.ng.

By making a purchase with Trademart Retail, you agree to abide by the terms outlined in this Returns & Refunds Policy.

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